If m right this sounds like a shod being hacked. If not then follow the same steps but for the other sight. First go the sight of he company you are batting hacked on. Tell them you problem and they will do their best to save your account and to get the other person banned. If you can't find the number go to the support section in the sight and do a live chat. If even this fails go to contact us and send a email. Hope I helped!
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